ABOUT WEB ORDERS…

Q. Is my credit card charged as soon as I submit my order?

A. Yes, your credit card will be charged in order to hold your product. If credit card is declined your order will become Void and you will be contacted by email. Order can be re-submitted once an alternative CC is provided.

Q. If I place an order on your website, and the order is submitted, does that mean that all of the items that I ordered are available?

A. Not necessarily, but our online inventory numbers are synced many times per day, so it is highly likely that your order will make it to fulfillment. If the timing of your order was such that an item did manage to sell out before fulfillment, we will get in contact with you, generally by e-mail, and we will inform you of the situation. At the end of the season, items are more likely to be sold out than at the beginning of the season.

Q. I’m uncomfortable giving out my credit card information. Is there another way to pay for my order?

A. Our Website is very secure, and only orders with a Valid Credit Card will be processed. The payment methods we accept are Visa, Mastercard, and American Express.

Q. What are my shipping options?

A. MIM has a standard ground shipping option that is recommended for most customers. Your order is shipped ground with a trusted courier company.

Q. Can I request to send the package to another address?

A. Yes you can. However, the Billing Address and the Name on the Credit Card has to be the same as the Customer's name on the order.

Q. Where will my order be shipped from?

A. Your order will ship from our main office located in Springdale, Newfoundland, Canada.

Q. Can I exchange or return the products that I ordered?

A. Yes, returns are available if an item or items on your order are unsatisfactory. Exchanges are not applicable; instead you'll need to request a return authorization, and then place a new order for the desired replacement item. Please visit our return page for full details.