30–DAY SATISFACTION GUARANTEE
If for any reason you are unhappy with an item you have purchased, you have 30 days within receiving your order shipped confirmation email to request a return.
There are, however, no refunds on ALL HELMET purchases at this time.
- Returns are accepted within 30 days of your order shipped confirmation email.
- Returns must be placed in the mail within 15 days of receiving your Return Authorization.
- Returns are accepted on most regular priced items and select sale items.
- Returns are not accepted on face mask related items (face masks, Balaclavas, Breath boxes) or Final Sale Items (see Final Sale section below).
- Products must be returned in their original condition with original packaging (unworn, unwashed, in original packaging, with tags still attached). If an item is received with any visible damage to the packaging and or return labels placed directly onto the product, packaging may be subject to a 10% restocking fee.
- Always ensure a trackable method of shipping is used as MIM will not be held responsible for packages lost in transit.
FINAL SALE ITEMS:
Final Sale products are clearly marked “Final Sale” on the product page, just above the Add to Cart button. All items discounted by at least 30% are final sale. Final Sale items are not eligible for returns or price adjustments.
SHIPPING & HANDLING:
Shipping and Handling charges associated with your initial order are not refundable. Return shipping charges are that of the customers responsibility. Please send your return back via a trackable method. MIM is not responsible for packages lost in transit.
Once we receive your return, it can take up to 15 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement.
To start a return, click here and send us a message. Please remember to include your order number.